This contract is between you and Stag Services (referred to as “we” or “us”) for the provision of holiday accommodation. We reserve the right to refuse any booking without giving a reason. Your statutory rights are not affected by anything contained in these terms and conditions.
The Granary / The Annex
The Granary / Annex is privately owned and we pride ourselves on the quality and standard we achieve. In the event that something is not exactly as expected or missing then please let us know and we will try and resolve it. Should you have cause to complain please let us know as soon as possible. We will do our utmost to resolve the problem. The reservation extends from 4pm on the day of arrival. During off peak times the Granary will often be available earlier. (Please check). Departure time is 10am on the day of departure unless otherwise agreed.
For bookings made more than 6 weeks prior to arrival; a part payment of one third of the total rental is payable to secure the booking and the balancing sum is due for payment 6 weeks before the date of the holiday. For bookings made less than two months prior to arrival: the full rental amount is payable to secure the booking. Please make cheques payable to Stag Services. Payment can be made by internet banking payment direct to our business account. Details are at the top of the Booking Form page.
Damages and breakages arising during your holiday must be notified to us. Any serious damages and breakages will also be charged at the cost of replacement. Only the number of people detailed on the booking form will be entitled to occupy the Granary/Annex. You are responsible for the insurance of your personal property whilst you are staying with us; please ensure that you are adequately insured especially for valuables. You are given a key for the Granary/Annex with an electronic gate remote: it is your responsibility to keep the Granary / Annex safe and secure. Pets are not allowed upstairs or on any of the furniture or beds. You must take full responsibility for the animal.
Right of Entry
Should we need to go into the Granary / Annex we will where possible arrange with you in advance but we reserve the right to enter the cottage at reasonable times to check and carry out essential maintenance.
Adequate off road parking is available on-site. We do not accept responsibility for any loss or theft of or from a vehicle howsoever caused. All vehicles are parked at own risk.
If you have made a booking for the next calendar year then the deposit will be refunded should you cancel your holiday prior to 1st January as long as your arrival date is at least 90 days from the date you cancel. In all other circumstances your deposit is non-refundable. Should you cancel your holiday within four weeks of your holiday commencing then the full balance is non-refundable. You should consider holiday insurance to protect yourself against any losses.
If for any reason beyond our control (e.g. fire, storm, damage, sale or withdrawal or the property) the property is not available on the date booked a full refund will be made.